Refund policy
Every piece is made to order. We produce items this way to reduce waste, avoid overproduction, and minimise excess stock as we are a small 2 person operation. Making to order also allows us to be more considered with materials, energy use, and packaging- only creating what’s truly needed.
We offer a 7-day return window for eligible returns, starting from the day you receive your item.
To be eligible for a return, your item must be in the same condition that you received it- unused, unworn, and in its original packaging. You’ll also need the receipt or proof of purchase.
Before purchasing, please ensure you carefully review the product measurements listed on each product page to confirm the size is right for your space.
Our pieces are lightweight by design due to the nature of 3D printing and the materials we use. This is an intentional part of our process, so please expect a lighter weight than traditional ceramic or glass products.
To start a return, please contact us at printingpotters@gmail.com.
Approved returns must be sent to:
PO Box 5432
Mordialloc, VIC 3195
Items sent back without first requesting a return will not be accepted.
Change of Mind Returns
For change-of-mind returns, we offer store credit only.
Please note:
- Return requests must be made within 7 days of delivery
- Return shipping costs for change-of-mind returns are the responsibility of the customer
- Original shipping costs are non-refundable
- Differences in size or weight after purchase (where product details were clearly listed) are considered change-of-mind returns
Store credit will be issued once the item has been returned and inspected.
Damages, Faults & Incorrect Items
Please inspect your order upon arrival and contact us as soon as possible if your item is faulty, damaged, or if you’ve received the wrong item.
Exceptions / Non-Returnable Items
The following items are not eligible for change-of-mind returns:
- Custom or personalised products
- Sale items
- Gift cards
Exchanges
If you’d like a different item, the fastest way is to return the original item (subject to approval) and place a new order once your return has been processed.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, contact us at printingpotters@gmail.com.