Shipping policy
Thank you for choosing Printing Potters! We are committed to providing a seamless shopping experience, including reliable and timely shipping services. Please review our shipping policy to understand our processes and ensure a smooth delivery of your order.
Carriers and Services:
We exclusively utilise Australia Post as our primary carrier. Australia Post offers a range of services that enable us to provide reliable and efficient shipping for our customers.
Handling Time:
The handling time between when an order is placed and when it will be shipped typically takes between 2 to 3 business days. This timeframe allows us to process and prepare your order with the utmost care to ensure it reaches you in perfect condition.
Order Placement Time:
Orders can be placed at any time, as we do not have specific cutoff times for order processing. We strive to process and ship orders promptly within the specified handling time.
Delivery Restrictions:
At Printing Potters, we currently only offer shipping services within Australia. We apologise for any inconvenience this may cause.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order. The total shipping cost will be displayed at checkout before you finalise your purchase.
Shipping Confirmation:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your delivery.
Tracking Your Order:
To track your order, simply use the provided tracking number in the shipping confirmation email. Visit the Australia Post website or use their tracking tool to get real-time updates on the status of your shipment.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team via our website. We appreciate your understanding and look forward to serving you with exceptional products and service.
Lost Parcels:
We do not take responsibility for lost parcels (unless we are at fault) - whether the package being sent to the buyer, or back to our HQ for an exchange/return. However, we will work with you to identify where your parcel may have ended up. To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout.
Carriers and Services:
We exclusively utilise Australia Post as our primary carrier. Australia Post offers a range of services that enable us to provide reliable and efficient shipping for our customers.
Handling Time:
The handling time between when an order is placed and when it will be shipped typically takes between 2 to 3 business days. This timeframe allows us to process and prepare your order with the utmost care to ensure it reaches you in perfect condition.
Order Placement Time:
Orders can be placed at any time, as we do not have specific cutoff times for order processing. We strive to process and ship orders promptly within the specified handling time.
Delivery Restrictions:
At Printing Potters, we currently only offer shipping services within Australia. We apologise for any inconvenience this may cause.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order. The total shipping cost will be displayed at checkout before you finalise your purchase.
Shipping Confirmation:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your delivery.
Tracking Your Order:
To track your order, simply use the provided tracking number in the shipping confirmation email. Visit the Australia Post website or use their tracking tool to get real-time updates on the status of your shipment.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team via our website. We appreciate your understanding and look forward to serving you with exceptional products and service.
Lost Parcels:
We do not take responsibility for lost parcels (unless we are at fault) - whether the package being sent to the buyer, or back to our HQ for an exchange/return. However, we will work with you to identify where your parcel may have ended up. To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout.